Cancellation Policy
 

Cyclo has an 8-hour cancellation policy. If you cancel your booked session before this timeframe, your credit will be returned to you. If you cancel your session after this point, your credit will be lost. Unlimited packages will be charged CHF 20.-for classes canceled within this time frame. 

 

NO-SHOW POLICY

In the event that you do not cancel your bike within our cancellation window and fail to attend your scheduled ride, your class credit will be lost. Unlimited packages will be charged a single class rate

 

Cancel the class via your account on the app or on our website, as soon as you know you're unable to make it or drop us an email to: info@cyclostudiobasel.com

Our classes are small so it’s important that you cancel (or switch time slots) at least 8 hours before the start of class